Returns & Refunds

12 hours to change or cancel

• You may change order information (shipping address, phone number, customizations, etc.) or cancel the order within 12 hours of placing it.
• To request changes or cancel, contact Customer Support immediately at [email protected].
• If the order has not been processed for shipping, we will make the necessary adjustments or cancel the order and issue a full refund.

30 days to return and refund

We accept and guarantee refunds within 30 days of receipt for eligible products.

2.1 Refund and return cases

2.2 Refund eligibility

• Time to accept request: 30 days from receipt of your order.
• Condition of products: The item must be unworn, unwashed, unused, or otherwise in the same condition you received it, and in the original packaging.

2.3 Refund and return procedure

1. Contact customer service — reach us via our Contact page or email [email protected].
2. Provide photos — send detailed photos of the received items and the package exterior, including the shipping label, to request a refund or replacement.
3. Review & resolution — after we receive your request with the necessary details, we will review it, contact you, and process the refund or replacement accordingly.

2.4 Return process

Our Customer Support team will guide you through the return process. Please note:

• We accept returns from the United States.
• You can return products in store or by mail.
• Return label: For defective products — we provide a downloadable/printable label. For customer remorse — return shipping is your responsibility.
• Allowed condition: New (unworn, unwashed, unused, original packaging).
• Restocking fee: No.
• Return shipping cost: No cost for defective products.

2.5 Refund process

Once we receive and inspect the returned item, we will notify you of its status. If the return is approved, we will initiate a refund to your original payment method within 2–3 business days.

Please note that your bank or card issuer may need an additional 3–5 business days to process the refund. If you have not received the refund within 7 business days after we confirm it, please contact us by email.